Add a contact form to WhatsApp with a Flow template

The contact form template is the simplest way to let customers reach you directly through WhatsApp. It presents a single screen asking for a full name, email address, an optional phone number, and a message. When the user taps Submit, your bot receives the details and can route them to your inbox, CRM, or support system. Because it has no branching logic, it is easy to understand, quick to fill in, and straightforward to customise.

Who should use this template

This template suits any business that wants a general-purpose “get in touch” form inside WhatsApp: small businesses, websites with a contact page, support teams, or any scenario where you want a low-friction way for customers to send a message.

Screen breakdown

The flow has one screen.

Screen 1: Contact form (`CONTACT_INFO`)

The screen title is Contact Us and the heading reads “Get in Touch.”

Field	Type	Required	Input type
Full Name	TextInput	Yes	Text
Email Address	TextInput	Yes	Email
Phone Number	TextInput	No	Phone
Your Message	TextArea	Yes	Free text

Tapping Submit completes the flow.

Components used

TextHeading, TextBody, TextInput, TextArea, Footer

Submitted payload

When the user completes the flow, your bot receives:

Key	Value
`name`	Full name
`email`	Email address
`phone`	Phone number (optional)
`message`	Free-text message

How to generate this flow

Open the AI agent in your Paige project and send a prompt like:

"Use the contact form template"
"Create a contact us flow"
"Generate a flow based on the contact form template"

The agent creates and syncs the flow to Meta. You can then ask it to change field labels, make the phone field required, or add additional fields.

To add a subject line field, ask the agent: “Add a required Subject dropdown to the contact form with options: General Enquiry, Sales, Support, and Billing.”

Flow JSON

Below is the complete flow definition from this template.

{
  "version": "6.0",
  "screens": [
    {
      "id": "CONTACT_INFO",
      "title": "Contact Us",
      "layout": {
        "type": "SingleColumnLayout",
        "children": [
          { "type": "TextHeading", "text": "Get in Touch" },
          {
            "type": "TextBody",
            "text": "Please fill in your details and we'll get back to you shortly."
          },
          {
            "type": "TextInput",
            "name": "name",
            "label": "Full Name",
            "required": true,
            "input-type": "text"
          },
          {
            "type": "TextInput",
            "name": "email",
            "label": "Email Address",
            "required": true,
            "input-type": "email"
          },
          {
            "type": "TextInput",
            "name": "phone",
            "label": "Phone Number",
            "required": false,
            "input-type": "phone"
          },
          {
            "type": "TextArea",
            "name": "message",
            "label": "Your Message",
            "required": true
          },
          {
            "type": "Footer",
            "label": "Submit",
            "on-click-action": {
              "name": "complete",
              "payload": {
                "name": "${form.name}",
                "email": "${form.email}",
                "phone": "${form.phone}",
                "message": "${form.message}"
              }
            }
          }
        ]
      },
      "terminal": true,
      "success": true,
      "data": {}
    }
  ]
}

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Add a contact form to WhatsApp with a Flow template

Who should use this template

Screen breakdown

Screen 1: Contact form (`CONTACT_INFO`)

Components used

Submitted payload

How to generate this flow

Flow JSON

​Who should use this template

​Screen breakdown

​Screen 1: Contact form (CONTACT_INFO)

​Components used

​Submitted payload

​How to generate this flow

​Flow JSON

Who should use this template

Screen breakdown

Screen 1: Contact form (`CONTACT_INFO`)

Components used

Submitted payload

How to generate this flow

Flow JSON