Handle support tickets with a WhatsApp Flow template

{
  "version": "6.0",
  "screens": [
    {
      "id": "TICKET_FORM",
      "title": "Support Request",
      "layout": {
        "type": "SingleColumnLayout",
        "children": [
          { "type": "TextHeading", "text": "How can we help?" },
          {
            "type": "TextBody",
            "text": "Describe your issue and we'll get back to you as soon as possible."
          },
          {
            "type": "Dropdown",
            "name": "category",
            "label": "Issue Category",
            "required": true,
            "data-source": [
              { "id": "billing", "title": "Billing & Payments" },
              { "id": "technical", "title": "Technical Issue" },
              { "id": "account", "title": "Account & Access" },
              { "id": "feature", "title": "Feature Request" },
              { "id": "other", "title": "Other" }
            ]
          },
          {
            "type": "TextInput",
            "name": "subject",
            "label": "Subject",
            "required": true,
            "input-type": "text"
          },
          {
            "type": "TextArea",
            "name": "description",
            "label": "Describe your issue",
            "required": true
          },
          {
            "type": "Dropdown",
            "name": "priority",
            "label": "Priority",
            "required": true,
            "data-source": [
              { "id": "low", "title": "Low — General question" },
              { "id": "medium", "title": "Medium — Affecting workflow" },
              { "id": "high", "title": "High — Service disrupted" },
              { "id": "urgent", "title": "Urgent — Complete outage" }
            ]
          },
          {
            "type": "Footer",
            "label": "Submit Ticket",
            "on-click-action": {
              "name": "complete",
              "payload": {
                "category": "${form.category}",
                "subject": "${form.subject}",
                "description": "${form.description}",
                "priority": "${form.priority}"
              }
            }
          }
        ]
      },
      "terminal": true,
      "success": true,
      "data": {}
    }
  ]
}