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The Help Agent is your in-app guide to Paige. While the Code Agent builds your bot for you and the AI inside your bot talks to your customers, the Help Agent is there to help you — the builder — figure out the platform itself. If you’ve ever wanted to ask “how do I do X in Paige?” without leaving the app, that’s what the Help Agent is for.

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Open the Help Agent

You have two ways to jump straight into the Help Agent from anywhere in the dashboard:
  • Header help button — Click the ? icon in the top-right of the header (next to the Feedback button). The chat sidebar opens with the Help Agent already selected. The first time you use it, the agent badge briefly pulses so you can find your way back later.
  • Agent badge — Click the coloured badge above the chat input and cycle to Help.
The Help Agent is always free and bypasses your credit balance. Even if your project has run out of credits, you can still ask the Help Agent for help.

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What it does

Answers product questions

Explains how features work — projects, flows, templates, billing, the AI agents — without you needing to dig through the docs.

Walks you through tasks

Gives you step-by-step instructions for things like connecting WhatsApp, creating a flow, inviting a teammate, or rolling back a deploy.

Answers short

Two to four sentences of plain prose, not an essay. It’s built to answer the question you asked and stop.

Says when it doesn't know

Rather than improvising, it tells you when something isn’t covered by what it knows — so a confident-sounding wrong answer is unlikely.
The Help Agent is a question-answering assistant and nothing more. It can’t read your bot’s code, change anything, or run a test — ask it to and it’ll tell you to switch to the Code Agent. That’s deliberate: it’s the one agent you can talk to freely without it touching your project.

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When to use it

Reach for the Help Agent whenever you’re not sure how Paige itself works. Examples:
  • “What’s the difference between a flow and a message template?”
  • “How do I move a project into a workspace?”
  • “Why is my project showing as suspended?”
  • “How do I test a bot before connecting WhatsApp?”
  • “Where do I add a knowledge base document?”
For questions about what your bot should do (not how Paige works), use the Code Agent instead — it can both answer and make the change for you.

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How it’s different from the Code Agent

If the Help Agent doesn’t have an answer, you can always reach the team directly from the dashboard — the Help Agent will tell you when that’s the right next step.