> ## Documentation Index
> Fetch the complete documentation index at: https://howto.paigeme.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Get unstuck quickly with the Help Agent

> The Help Agent is the in-app assistant that answers your questions about Paige itself — how features work, how to do something, and where to find what you need.

<Note>
  This page is a working draft. Review the descriptions below and let us know what to adjust.
</Note>

The Help Agent is your in-app guide to Paige. While the [Code Agent](/agents/code-agent) builds your bot for you and the [Conversational Agent](/agents/conversational-agent) talks to your end users, the Help Agent is there to help **you** — the builder — figure out the platform itself.

If you've ever wanted to ask "how do I do X in Paige?" without leaving the app, that's what the Help Agent is for.

## Open the Help Agent

You have two ways to jump straight into the Help Agent from anywhere in the dashboard:

* **Header help button** — Click the **?** icon in the top-right of the header (next to the Feedback button). The chat sidebar opens with the Help Agent already selected. The first time you use it, the agent badge briefly pulses so you can find your way back later.
* **Agent badge** — Click the coloured badge above the chat input and cycle to **Help**.

<Tip>
  The Help Agent is **always free** and bypasses your credit balance. Even if your project has run out of credits, you can still ask the Help Agent for help.
</Tip>

## What it does

<CardGroup cols={2}>
  <Card title="Answers product questions" icon="circle-help">
    Explains how features work — projects, flows, templates, billing, the AI agents — without you needing to dig through the docs.
  </Card>

  <Card title="Walks you through tasks" icon="map">
    Gives you step-by-step instructions for things like connecting WhatsApp, creating a flow, inviting a teammate, or rolling back a deploy.
  </Card>

  <Card title="Points you to the right page" icon="compass">
    Cites the documentation pages it draws answers from, so you can read the full context if you want more depth.
  </Card>

  <Card title="Suggests the next step" icon="arrow-right">
    When you're partway through something, the Help Agent can recommend what to do next based on the state of your project.
  </Card>
</CardGroup>

## When to use it

Reach for the Help Agent whenever you're not sure how Paige itself works. Examples:

* "What's the difference between a flow and a message template?"
* "How do I move a project into a workspace?"
* "Why is my project showing as suspended?"
* "How do I test a bot before connecting WhatsApp?"
* "Where do I add a knowledge base document?"

For questions about *what your bot should do* (not how Paige works), use the [Code Agent](/agents/code-agent) instead — it can both answer and make the change for you.

## How it's different from the Code Agent

| You're asking about…                 | Use…       |
| ------------------------------------ | ---------- |
| How a Paige feature works            | Help Agent |
| How to do something in the dashboard | Help Agent |
| Where a setting lives                | Help Agent |
| What your bot should say or do       | Code Agent |
| Changing or fixing your bot's code   | Code Agent |
| Running a test on your bot           | Code Agent |

<Tip>
  If the Help Agent doesn't have an answer, you can always reach the team directly from the dashboard — the Help Agent will tell you when that's the right next step.
</Tip>